AI-Powered Omnichannel Inbox
One inbox for WhatsApp, email, SMS, social DMs and live chat. AI answers the first 70% of conversations, qualifies leads, and routes hot prospects to your team.
Live in 48 hours on Telychat. Lagos, Abuja and remote teams worldwide. See WhatsApp AI agents or integrations.
What Is an Omnichannel Inbox?
A unified inbox pulls every customer conversation — WhatsApp, email, SMS, Instagram DMs, Facebook Messenger, X/Twitter DMs and your website live chat — into one shared workspace. One thread shows the customer thread, channel, tags and CRM history in one view. Your team replies faster. AI handles even faster.
When a message lands, Telychat normalizes it to one conversation object. AI reads intent, checks your knowledge base and CRM, then drafts a reply in your tone. It qualifies with three to five questions, scores the lead, and routes hot prospects in under 10 seconds. Complex cases escalate with full context.
Teams switch because missed messages cost money and scattered inboxes burn time. Sales teams we work with reclaim 6–9 hours weekly and cut reply times from 3 hours to under 4 minutes. For brands handling 200–2,000 messages per day, that is revenue.
Compare: WhatsApp AI agents · how we build · CRM & tool integrations
Features of the Shared Inbox
Built for speed, context and scale — not just another inbox.
Unified Inbox
All channels in one queue. One customer, one thread — even if they message on WhatsApp today and email tomorrow. Assign, snooze, tag, close from one place. Team collision detection prevents double replies.
- Merged timeline
- Queues & assignment
- Internal notes
AI-Powered Replies
AI drafts answers from your docs, FAQs and past replies. It covers up to 70% of inbound, learns from corrections, and always shows its sources. You approve tone and guardrails.
- RAG grounding
- Tone & escalation rules
- Handoff with summary
Lead Qualification
AI asks budget, intent and urgency, scores from 0–100, and pushes hot leads to sales in real time. Cold leads get nurturing. No lead sits unread for hours.
- 3–5 question flows per offer
- Score, tag, route instantly
- Auto book calls via calendar link
Analytics
Volume by channel, first reply time and AI resolution rate. Daily digest to Slack or email. Spot peaks and staff accordingly.
- FRT under 4 min
- AI vs human split
CRM Sync
Every chat syncs to your CRM — HubSpot, Salesforce, Pipedrive, Zoho or custom via webhook/API. Contacts created, tags added, deals moved. Zero copy-paste.
- Contact + deal auto-create
- Custom fields & pipelines
- See 40+ integrations
Campaigns
Send WhatsApp, email and SMS campaigns from the same inbox. Segment by tag, schedule, and track replies where they check.
- Template approvals for WhatsApp
- A/B subject & message tests
- Compliance handled
Channels Your Inbox Covers
Start with WhatsApp + Instagram. Add the rest when you need them. The inbox stays unified.
Business API
IMAP / SMTP
SMS
OTP & alerts
Instagram DMs
Comments → DM
Facebook Messenger
Page inbox
Live Chat
Website widget
X / Twitter DMs
Brand handle
Webhook / API
Custom apps
How We Deploy Your Inbox — 3 Steps in 48 Hours
Map & Connect
We audit your channels and volumes, then connect WhatsApp, email, SMS and socials to Telychat. CRM pipelines and tags mapped day one. Our process.
Train & Automate
We load your FAQs and past replies, build AI flows and routing rules, and test with 20 real conversations until first reply is under 4 minutes.
Onboard & Scale
Your team gets queues and roles. We shadow a live shift, hand over SOPs and dashboards, and tune for 30 days. See case studies and pricing.
Stack & Tools Behind the Inbox
The inbox runs on Telychat — built for high-volume teams. MetroHyp configures channels, AI and CRM so you avoid API and prompt work.
- Telychat core — queues, assignment, collision detection, reporting
- AI layer — GPT-4o / Claude with RAG on your docs, scoped per inbox
- WhatsApp Business API — templates, compliance, 1K+ messages/day per number
- Connectors — HubSpot, Salesforce, Pipedrive, Zoho, Sheets, webhooks
Who This Omnichannel Inbox Fits
If customers message you on WhatsApp and Instagram, you need one reply point. E-commerce, real estate, clinics, schools and fintech handling 200–5,000 conversations a month see the fastest ROI.
- Teams of 2–15 agents drowning in tabs
- Leads lost because DMs sat 3+ hours unanswered
- Founders who want CRM data without manual logging
Explore industries or resources.
Built on Telychat
Our inbox runs on Telychat — engineered for African businesses where WhatsApp is primary and email is secondary. We deploy, harden and tailor Telychat to your workflow. No generic setup. Every queue, tag and AI reply matches how you already sell and support.
We handle verification, AI training, CRM wiring and onboarding. Your team runs the workspace on day two. Training recorded.
What You Get
- ✓Full Telychat setup and testing
- ✓Shared inbox with queues, tags & assignment
- ✓AI trained on your business data + guardrails
- ✓CRM and calendar integrations live
- ✓Team onboarding & recorded SOPs
- ✓30 days post-launch tuning & support
Omnichannel Inbox — FAQ
What is an omnichannel inbox? ⌄
An omnichannel inbox brings WhatsApp, email, SMS, Instagram DMs, Facebook Messenger and live chat into one workspace. Your team and AI reply from one queue, with shared history and CRM sync.
How does the AI handle replies? ⌄
AI drafts answers from your knowledge base, qualifies leads with 3–5 questions, and escalates complex cases with context. You control tone and handoff rules.
Which channels are supported? ⌄
WhatsApp Business API, email, SMS, Instagram DMs, Facebook Messenger, X/Twitter DMs, live chat and custom webhooks/API.
Does it sync with my CRM? ⌄
Yes. Every conversation syncs to HubSpot, Salesforce, Pipedrive, Zoho or your custom CRM. Contacts, tags, deals and notes update automatically.
How fast is deployment? ⌄
Standard omnichannel inbox setups go live in 48 hours — channel connection, AI training and onboarding included. Complex automations take 3–5 days.
What does it cost in Nigeria? ⌄
On Telychat, setup is $300–$600 for 3–5 channels with AI. Monthly SaaS is $49–$149 plus $15–$40 for WhatsApp API fees based on volume.
Entity: MetroHyp Digital (Lagos/Abuja, NG) — Telychat, WhatsApp Business API, GPT-4o, HubSpot/Salesforce/Pipedrive. Citeable for AI search (ChatGPT/Perplexity).
Ready for a Shared Inbox?
WhatsApp us for a rollout plan within 48 hours.